Returns/Refund Policy

All of us at Royal York Animal Hospital hope that you are satisfied with your purchase, but we do understand that you may wish to return an item to myVETstore for a refund.

We are happy to process returns, however, please note that returns must be made within 90 Days of purchase.

We require products to be returned to our clinic address.

When returning or exchanging a product, you will need to provide:

  • The product(s) description and quantity to be returned/credited.
  • The reason for return.
  • The order number and date of purchase.

Once a staff member from Royal York Animal Hospital has reviewed and approved your refund, your credit card will be refunded. Once approved, refunds may take 3-5 business days to appear on your credit card statement.

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